Customer Testimonials

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Google May 21, 2024

Quick, detail. But watch the extra sales. Know What you want before entering!

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Google May 21, 2024

Alex Zhou is the best auto salesperson I have ever met. He is very friendly, professional, helpful & patient. You should ask him for help if you need to buy a new car.

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Google May 20, 2024

Very professional and straight to the point I went to about 12 dealerships before I told them the best price I got and they said they could do better (they did by a couple hundred and got me insurance for a month so I can drive it out the lot the same day ) process was fairly quick I was in and out the door in about 1-2 hours got all the features explained they got it cleaned and filled with a full tank of gas 10/10 would recommend ask for vahit madaev he got me right

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Google May 19, 2024

City Toyota is the best car place to buy new or used car! We had a great time dealing with Marvin Luna, our handsome Sales Consultant who helped us from the beginning to end. Special credit to Chris Paras who made a very good and quick decisions that made our buying experience to be a wonderful experience with City Toyota. Thanks so much again for your help with the purchase of our new {2024 Hybrid Toyota XLE) Yesterday. Your friendly and caring approach made the process very easy for us. I'll definitely recommend your services to my family and friends. ...

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Google May 19, 2024

(Translated by Google) Excellent services. Thanks for the service. Kindness and attention (Original) Excelente services. Gracias por El servicio. Amabilidad y la atencion

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Google May 17, 2024

This is my main go to Toyota dealership here in Daly City. Staff is friendly and helpful. Prices are typical of a dealership, but often provides discount coupons, which is helpful. They offer complimentary coffee and have a nice waiting area.

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Google May 16, 2024

If you looking for sales person look for Vahit madaev he’s the best 🫡🫡👏🏻👍🏻

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Google May 12, 2024

I want to give an excellent review for the City Toyota team whom I worked with on May 4th to buy a new car at City Toyota. Most notably, I want to highlight Jian Huang. I was starting a new job that required daily driving to South Bay from San Francisco. I’ve also never owned a car before and wanted one that was safe to drive, fuel efficient, and comfortable. Jian was immensely helpful in recommending the right car for me that fits all my needs, and was extremely attentive with guiding me through all the car’s features, ...

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Google May 10, 2024

Excellent

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Google May 2, 2024

Jian Huang sold me my truck. He was very patient and we drove a few different trims and even the same trim in different colors. At no point did I feel pressured or rushed, Jian was very accommodating. After we sealed the deal Jian helped me drive my other car home while I drove my shiny new Tacoma. This is my second vehicle purchased from City Toyota, both were extremely smooth transactions. 100% satisfied and happy with the warm and fuzzies.

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Google Apr 30, 2024

We have been going to City Toyota for service for a few years now. When the time came for a new car we knew we wanted to start there. Our salesman Vahit Madaev did a great job finding what we wanted, got us the best deal possible, and got the financing locked in without a lot of back and forth. The finance group got us through all the paperwork in about 30 minutes and we were on our way. The whole process was very transparent and efficient. I would definitely go to City Toyota again.

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Google Apr 28, 2024

Searched for weeks for the perfect trucks. Found city toyota as we live an hour and half away. I sent a email and was contacted by German Ramos their sales guy. He was great throughout the whole process before we ended having time to make it to dealership. Early morning texts replies taking phone calls on his day off. Always very polite, professional very attentive and transparent throughout the entire process. And that's not even the best part on the amazing deal we were given on the vehicle. Between him and Ben in finance this was our best car ...

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Google Apr 22, 2024

Had an incredible experience buying a car at this dealership. Kate was super professional and took time to clarify everything.

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Google Apr 20, 2024

Had Sam Li help me throughout my car shopping experience. He not only was extremely straightforward and helpful, he helped me make the best decision and got me exactly what I wanted/needed. By far the best experience I've ever had at a car dealership! 10/10 would go to Sam again for my future car needs.

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Google Apr 17, 2024

Got my car from here and I had a fantastic experience with Sam Li. He was incredibly patient in explaining all the features of the car to me since the beginning! Despite a minor delay in shipment, everything turned out perfectly. I'm thrilled with my purchase! I highly recommend Sam, especially if you speak Mandarin - 他也會說中文喔!

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Google Apr 17, 2024

This is my first time getting a car. 2nd dealership we walked into. First dealership didn't even great us if we need something. They were just sitting and waiting to be approached. So, we proceeded to go to this location. When we first walked in to the door, Alex greeted us with a huge smile, made us feel more welcome and comfortable (Impression is important to see if you are choosing the right dealership specifically if you are about to spend a huge responsibility. Providing value to customers is a must as this shows to a customer that we ...

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Google Apr 16, 2024

Car shopping can be quite nerve-wracking. It’s one of those major life decisions, right up there with buying a home. Once you’ve done your homework and narrowed down your preferred make and model, the next step is stepping into a dealership to check out the options in person and go for a test drive. Our visit to City Toyota was made memorable by Aida Geojayan. We already knew we wanted the RAV4 Hybrid, and Aida went above and beyond to find the perfect match for us. RAV4 Hybrids are in high demand and not just sitting around on ...

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Google Apr 16, 2024

Their customer service was really good and Brandon was a great guy...

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Google Apr 15, 2024

I had the pleasure of working with Kate Yazerskaya. We met Kate a while ago when we just started looking for a Rav4 Hybrid. We had to postpone the purchase due to personal reasons. Kate was incredibly helpful throughout the entire process, demonstrating great patience and dedication ( thank you for the 6 months of work! 🙂 She went above and beyond to find us the right vehicle and get us the lowest interest possible. Her knowledge and professionalism were outstanding. I highly recommend Kate Yazerskaya for anyone looking for a seamless car buying experience. Also big thank you to the finance manager ...

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Google Apr 14, 2024

We went into City Toyota on a few occasions to just look - the first time we went and talked to Randy Godoy , he took us up to the Tucoma as well as the Tundras - he was very knowledgeable And pleasant , answered all of our questions . A week later we decided to test drive both trucks , Randy wasn’t in but we were assisted by Aida Geojayan , she was great also . We decided to sleep on it and liked both trucks but thought the tundra was a better fit . We then set up an appointment to come in . They ...

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Google Apr 11, 2024

I only go to the service department. I had great service from David Alexander Martinez.

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Google Apr 3, 2024

If you are looking to purchase a Toyota vehicle, we highly recommend City Toyota in Daly City. Please ask for Kate Yazerskaya. She is professional, friendly, and will match or beat any quote you have. We got a good deal from her this week. Thank you Kate!

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Google Apr 3, 2024

Had an amazing experience with Kate Yazerskaya. We bought a RAV4 Hybrid last weekend. She guided us through the features and different trims. Kate went above and beyond to find us exactly what we were looking for. Finally was able to drive my first new car home after almost a month of a search everywhere. They have a great selection of cars compared to other places we went. Huge thank you to the finance manager Ben. He was very friendly and efficient. Highly recommend this dealership if you want to get a car fast and have a great service.

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Google Mar 13, 2024

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Google Mar 11, 2024

My spouse and I had an excellent experience at City Toyota while buying a car on March 9, 2024. A standout was Aida Geojayan, our sales consultant, who provided outstanding support from the moment we reached out to the dealership. She guided us seamlessly through the entire process, ensuring we were back on the road with our new vehicle in no time. Aida's kindness and efficiency were truly remarkable. We highly recommend her services to anyone considering a purchase at City Toyota. She's definitely the go-to person for an exceptional buying experience!

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Google Mar 10, 2024

Super satisfied with Kate (salesperson) and Jude (financing) for all that they did. Wife purchased a RAV4 on the Presidents’ Day sale. I was so happy with their customer service. 3 weeks later I purchased a Prius prime. One of the smoothest transactions anyone could ask for. By far the best Toyota combo ever. Cheers to the team!

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Google Mar 3, 2024

Big fan of Kristian Caceres — local guy, not pushy, wildly knowledgeable. Really great experience learning about the lineup from him.

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Google Feb 28, 2024

Very helpful service department

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Google Feb 24, 2024

Leon and the entire City Toyota staff was great. Quick and clear process. Best pricing and service I’ve dealt with when getting a new vehicle.

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Google Feb 13, 2024

I only visit this Toyota service center not because it’s the closest location from me, but it’s due to the exceptional customer service provided by the service advisor, Steven Yu each and every time. Steven is friendly, honest, knowledgeable, and always super helpful. They even helped me replace some lights that burnt out! Having been here for many years and with multiple Toyotas, I suggest you ask for Steven if you plan to take your car in for a routine or major service, you won’t regret working with him! Thanks again!!!

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Google Feb 11, 2024

It was great working with Leon for our Corolla Hybrid, could not recommend him enough! He explained the process clearly, kept us in the loop every step of the way, and made going to the dealership overall an easy experience. We will be going back to City Toyota and Leon for future car purchases

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Google Feb 9, 2024

Aida is best seller in this Dealership. She is so nice and very Friendly. She helped me with what i was looking from long time.

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Google Feb 7, 2024

Excellent services and wonderful staff. Thank you to everyone there

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Google Feb 7, 2024

Brought my RAV4 in for service. Advisor Steven Ferrell did an excellent job. Definitely recommend.

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Google Feb 4, 2024

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Google Feb 3, 2024

The service department is large, so many cars coming together. It is well organized and I've got attended quikly. They have a nice sitting area with wifi and coffe mchine. The workers are courteus and knowleagable. My only problem with it, is how expensive the service is. I unusually go to small shops and was surprised by how much dealership charges.

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Google Feb 1, 2024

I'm very thankful for Miguel Gonzalez as he helped me, he is a very professional person. Thanks for everything

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Google Jan 28, 2024

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Google Jan 28, 2024

David Martinez made my visit the best one I have ever experienced. I had a headlight that was out and went to two different places where I was told I would have to replace the entire headlight which is not cheap. I was able to get in same day and he kindly helped me with no appointment. I was okay with leaving the car there for a day or two and to my surprise he called me 20 minutes after I dropped the car off saying it was ready to go. I did not need to replace the entire headlight it ...

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Google Jan 27, 2024

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Google Jan 27, 2024

It's nice to have your car fixed at Daly City Toyota. Conveniently closed to my house and the place is clean and arranged very well.

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Google Jan 24, 2024

Now there is really no reason I should be going back to the dealership for service, but City Toyota does give good service even at a higher price than most other places

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Google Jan 22, 2024

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Google Jan 3, 2024

I just want to shout out Steven Ferrell at Toyota, Daly City, for his expertise and professional conduct for our interaction today. He helped me navigate a cost effective approach in order to fix my 2017 Tacoma. His recommendations were sound and he consistently updated me with potential problems and solutions on how to fix them. Retain and promote ahead of his peers.

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Google Dec 30, 2023

Amazing car buying experience! Not everything went according to plan but my sales representative Kristian always took care of me and I truly felt he was genuinely invested in such a high level of customer service! Everyone on the team was genuinely kind. I don’t buy new cars often (and was so nervous about this car buying experience) but I’d highly recommend city Toyota for your new (or used) car buying needs! Thank you team!

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Google Dec 29, 2023

Kate was very friendly and helpful. Amazing customer service. Finance manager Luis is nice too. Highly recommend this dealership for your next purchase of brand new or used Toyota Camry.

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Google Dec 29, 2023

It's good Toyota dealer to buy a car However, its parking is not enough to client parking

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Google Dec 16, 2023

I had the appointment but when I came the line was very long. But it was moving really quickly.

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Google Dec 16, 2023

Super easy, straightforward process. Luis is a pro.

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Google Dec 15, 2023

Recently purchased a new car from City Toyota. Came all the way from Martinez, CA. Well worth the trip. Luis Calderon and staff at City Toyota were fantastic. Process was simple, transparent and tailored to my needs. Having explored a new car purchase over the past few years, City Toyota's sales philosophy felt reminiscent of pre-pandemic times when the focus was on selling volume vs crazy markup on limited inventory. Luis was very helpful in finding the car I was looking for, and while not in inventory, found a car that would be coming in and reserved it for ...

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Google Dec 2, 2023

We came to City Toyota looking for a new Rav4 hybrid car and consider ourselves lucky to meet Aida G. As soon as we walked into the dealership Aida was professional, kind, friendly and honest. She took the time to listen and understand our specific needs and options for the car we wanted to buy. At the time it was difficult to find the specific car we wanted but Aida kept looking and frequently checked her stock until she found exactly what were looking for. Her patience with her customers is exceptional. With our wonderful experience buying a car from ...

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Google Dec 2, 2023

My mom bought a car from city Toyota with the help of Aida as her sales person, back in August. This past weekend someone spray painted my mom’s car in a shopping parking lot. We went to a different shop and they were unable to get the spray paint off. I reached out to Aida again and her sales manager Chris, told us to bring it in. 45 minutes after dropping off the car with their detailing department, the mark and spray paint was completely gone! Thankfully they were able to remove it and I am so grateful to the ...

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Google Nov 20, 2023

Lots of cars available at the dealership. Amazing customer service by Alex! Alex showed all available cars and helped us to get the best deal.

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Google Nov 14, 2023

*** bought a new Corolla today ... love the vehicle & Leon Chu was a pleasure doing business with !!!!

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Google Nov 12, 2023

Recently purchased a Toyota 2023 Highlander Bronze Edition which was a special order. Fun to drive, Love it 🥰! Outstanding personalized service.

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Google Oct 31, 2023

Had an appointment to view and finalize a purchase of a Rav4 Prime that Chris had previously arranged to have brought in. We were meet at the door by Donovan who was obviously waiting for us and after a brief visit with Chris, Donovan took us to the vehicle which was fully detailed, charged, fueled and ready for a test drive and delivery. Donovan was professional, courteous (and fun) and EXTREMELY knowledgeable about the vehicle features that he quickly yet effectively went over before heading out on a test drive. The balance of the purchase process went quickly and smoothly ...

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Google Oct 29, 2023

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Google Oct 25, 2023

Frindly friendly service without pushing. i have purchased 3 cars from them 2006 Highland 2008 4runner 2011 Camry i am ready to get one more

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Google Oct 23, 2023

(Translated by Google) very good (Original) 很好

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Google Oct 22, 2023

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Google Oct 19, 2023

Nice and honest people. Excellent place to buy new car!

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Google Oct 19, 2023

(Translated by Google) Excellent atention (Original) Muy buena atención

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Google Oct 17, 2023

Kristian Caceras is a fantastic salesperson. I first met him in September 2021 and kept in touch with him as we were considering a Rav4Prime with specific packages and accessories. The vehicles have been extremely hard to come by, especially as we were very particular about the color that we wanted. Kristian kept me apprised via text with updates and was very responsive with questions I posed over the past 10 months while we waited for our ideal car to arrive. I appreciated Kristian's low key sales style where he listens and doesn't pressure. I seek out and value ...

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Google Oct 15, 2023

Our recent experience at City Toyota in Daly City was nothing short of amazing, all thanks to the outstanding service provided by JC! From the moment we stepped into the dealership, JC made us feel like valued guests, and his warm and welcoming demeanor set the tone for an exceptional car-buying experience. We were in the market for a new vehicle through a trade in and JC went above and beyond to assist us. He patiently allowed us to test drive both a Rav4 and a Venza, ensuring we had the opportunity to truly get a feel for each car. ...

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Google Oct 12, 2023

We reached out online and they responded in time. Also gave competitive prices and being honest and transparent throughout the process. Kudos to Alex who helped us through phone and messages to save us several unnecessary trips. Also kudos to Louis who sped up the paperwork process since we had a tight schedule. Will recommend!

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Google Oct 7, 2023

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Google Oct 4, 2023

Good place to buy a car with professionals helping you along the way.

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Google Oct 3, 2023

Great service from jun

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Google Sep 28, 2023

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Google Sep 26, 2023

Vanity Madaev was top notch! He really knows these cars. He was able to answer all of my questions, no pressure, helped me select the car I wanted. Even helped with the financing. Love my new used car!

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Google Sep 25, 2023

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Google Sep 17, 2023

Excellent parts department. Patient and knowledgeable staff. Very professional, helpful and friendly.

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Google Sep 5, 2023

I recently had the pleasure of buying a car from City Toyota in Daly City, and I must commend their outstanding customer service. Right from the word go, our salesperson Aida demonstrated exceptional professionalism and dedication. We initially reached out with an interest in a promotion we found online for a Toyota Crown. Unfortunately, the car had already been sold that day, which could have been a huge disappointment. But, Aida, being customer-centric and proactive, liaised with the General Manager and ensured that the promotion I was interested in was honored. In addition to this price consideration, Aida went above ...

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Google Aug 29, 2023

Amazing and huge place

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Google Aug 27, 2023

Was able to buy a dream car for my wife with a reasonable price. Everything was transparent, efficient and professional. Wil Cho is the man!

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Google Aug 20, 2023

Car service available here. Knowledgeable salesmen.

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Google Aug 20, 2023

I had an amazing experience buying the car. Sam Li was very friendly, forthcoming and made the car buying process very easy. He provided all the information outright. Even financing was smoothly done. I would definitely recommend this location!

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Google Aug 17, 2023

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Google Aug 15, 2023

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Google Aug 15, 2023

I recommend Carolina she is the best

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Google Aug 12, 2023

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Google Aug 1, 2023

Recently leased new RAV4 at this dealership. I was very happy with the deal offered to get the exact desired trim. Kate Yazerskaya was very helpful during the full purchase process making it easy and fast.She provided an exceptional support with the documents required and was very detailed on car features description.

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Google Jul 18, 2023

Purchased a new vehicle through Alex Zhou - Had an excellent experience all the way through. Alex was quick and to the point - he was transparent about each question we had about the process - whether it was about pricing, finances, trim options, etc. On the day of purchase he was very efficient yet did not rush us through any of the steps. He was never pushy about any upsells or upgrades, and we walked out getting exactly what we wanted. Thanks again for helping us through this process and providing such a positive experience! AT

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Google Jul 14, 2023

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Google Jul 13, 2023

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Google Jul 12, 2023

Nice service

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Google Jul 11, 2023

Loved my experience with City Toyota best service especially with Kristian Caceres who made everything smooth and out of his way to give us best experience very humble person.

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Google Jul 6, 2023

The experience I had with Toyota was excellent. My car was experiencing issues with the door locks. The service technician advised me I had a third party warranty on the car and perhaps they would take care of the charges. I had to leave my car overnight but the team was so efficient in completing the job by the next day. I was very pleased with service that was provided.

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Google Jul 5, 2023

Great service! Friendly helpful staff. Jose was an outstanding person to work with.

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Google Jul 4, 2023

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Google Jul 4, 2023

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Google Jul 3, 2023

My dad needed a new car, so I emailed City Toyota to find out more about their Toyota Corolla. Lawrence answered my email, and then the 20+ emails afterwards, including all the questions I had. He was absolutely kind and very helpful! I especially appreciate how transparent Lawrence was about everything. In the end, my dad and I were able to walk into the dealership and leave within an hour. Thank you again for the help Lawrence!

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Google Jul 3, 2023

I Flew all the way from Southern CA to pick up new Tacoma TRD OR 4x4 from City Toyota! They had the cheapest price at the time I was looking for my truck in all of CA and I was in-n-out out of the dealership rather quickly! Sam helped me throughout the process and even held the truck for me for a couple days before I came in so one else can buy it. I would definitely buy again from City Toyota when I am in the market for another vehicle!

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Google Jul 1, 2023

I’ve only had my 2015 Prius serviced here. Trustworthy & reliable; advisors are thorough & calls back if you leave a message.

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Google Jul 1, 2023

I commend Issac for doing a great job! Very patient and you can really tell that he cares for his customer. Excellent service and definitely helped us the best way possible. Thank you. Love our new car!

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DealerRater Feb 24, 2022

Don’t think that I am still on that new car high, but yesterday, purchased a new Rav 4 hybrid SE and was quite pleased with the purchasing process at City Toyota. The entire process was easy and fairly quick. Alex Zhou was very helpful, honest, and soft-spoken. He kept us updated on the status of when our new car would arrive. Jude Imoisili in Finance was very friendly. I would definitely consider purchasing our next car from Alex and this dealership.

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DealerRater Feb 5, 2022

Alejandro is an awesome guy. Very patient and committed with his job, he’s simply the BEST! The best car dealer so far. Luis he has the magic to convinced people😂 and Jeremy from the finance department he is really good. Best Toyota or Best car dealer ever!👍🏻 Highly recommended.

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DealerRater Jul 27, 2021

Wow, reading those really unfavorable reviews, I had to double-check that I had gone to the same dealership ... It’s harder than usual to have an excellent vehicle-buying experience in the chip-shortage companion to the COVID plague. And finding a Toyota 4Runner, always in greater demand than supply, is especially challenging. I’ve seen dealers in the Bay Area marking them up $10Km without a hint of guilt or shame. So, my recent experience with Miguel and his colleagues at City Toyota in Daly City was a more-than-pleasant surprise: friendly, upfront-clear about price (which ended being MSRP!), and everything on ...

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DealerRater Nov 27, 2014

We came into City Toyota via the Costco Auto Buying Program to buy a Toyota Prius. We met with Wil Cho, who was exceedingly helpful and knowledgeable. He made the car buying experience painless and offered valuable advice to help us in making our decision. We can, without hesitation, recommend City Toyota, just make sure to ask for Wil Cho. Our experience with Wil was in stark contrast to our first car buying experience at Mazda of Stockton, which was horrendous. But that is another review for another group.

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DealerRater Mar 16, 2012

Service rep answered questions had; service done so promptly was shocked when rec'd call that car was ready for pickup; very nice bonus for a free car wash on my schedule; pleased was able to redeem certificate for service rec'd from Christmas with donation to Toys For Tots; enjoyed snack bar offering complimentary food/drink with service; and last but not least the open space of facility and cleanliness !!!

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