Customer Testimonials
Lots of cars available at the dealership. Amazing customer service by Alex! Alex showed all available cars and helped us to get the best deal.
*** bought a new Corolla today ... love the vehicle & Leon Chu was a pleasure doing business with !!!!
Recently purchased a Toyota 2023 Highlander Bronze Edition which was a special order. Fun to drive, Love it 🥰! Outstanding personalized service.
Had an appointment to view and finalize a purchase of a Rav4 Prime that Chris had previously arranged to have brought in. We were meet at the door by Donovan who was obviously waiting for us and after a brief visit with Chris, Donovan took us to the vehicle which was fully detailed, charged, fueled and ready for a test drive and delivery. Donovan was professional, courteous (and fun) and EXTREMELY knowledgeable about the vehicle features that he quickly yet effectively went over before heading out on a test drive. The balance of the purchase process went quickly and smoothly ...
Frindly friendly service without pushing. i have purchased 3 cars from them 2006 Highland 2008 4runner 2011 Camry i am ready to get one more
(Translated by Google) very good (Original) 很好
Nice and honest people. Excellent place to buy new car!
(Translated by Google) Excellent atention (Original) Muy buena atención
Kristian Caceras is a fantastic salesperson. I first met him in September 2021 and kept in touch with him as we were considering a Rav4Prime with specific packages and accessories. The vehicles have been extremely hard to come by, especially as we were very particular about the color that we wanted. Kristian kept me apprised via text with updates and was very responsive with questions I posed over the past 10 months while we waited for our ideal car to arrive. I appreciated Kristian's low key sales style where he listens and doesn't pressure. I seek out and value ...
Our recent experience at City Toyota in Daly City was nothing short of amazing, all thanks to the outstanding service provided by JC! From the moment we stepped into the dealership, JC made us feel like valued guests, and his warm and welcoming demeanor set the tone for an exceptional car-buying experience. We were in the market for a new vehicle through a trade in and JC went above and beyond to assist us. He patiently allowed us to test drive both a Rav4 and a Venza, ensuring we had the opportunity to truly get a feel for each car. ...
We reached out online and they responded in time. Also gave competitive prices and being honest and transparent throughout the process. Kudos to Alex who helped us through phone and messages to save us several unnecessary trips. Also kudos to Louis who sped up the paperwork process since we had a tight schedule. Will recommend!
Good place to buy a car with professionals helping you along the way.
Great service from jun
Vanity Madaev was top notch! He really knows these cars. He was able to answer all of my questions, no pressure, helped me select the car I wanted. Even helped with the financing. Love my new used car!
Excellent parts department. Patient and knowledgeable staff. Very professional, helpful and friendly.
I recently had the pleasure of buying a car from City Toyota in Daly City, and I must commend their outstanding customer service. Right from the word go, our salesperson Aida demonstrated exceptional professionalism and dedication. We initially reached out with an interest in a promotion we found online for a Toyota Crown. Unfortunately, the car had already been sold that day, which could have been a huge disappointment. But, Aida, being customer-centric and proactive, liaised with the General Manager and ensured that the promotion I was interested in was honored. In addition to this price consideration, Aida went above ...
Amazing and huge place
Was able to buy a dream car for my wife with a reasonable price. Everything was transparent, efficient and professional. Wil Cho is the man!
Car service available here. Knowledgeable salesmen.
I had an amazing experience buying the car. Sam Li was very friendly, forthcoming and made the car buying process very easy. He provided all the information outright. Even financing was smoothly done. I would definitely recommend this location!
I recommend Carolina she is the best
Recently leased new RAV4 at this dealership. I was very happy with the deal offered to get the exact desired trim. Kate Yazerskaya was very helpful during the full purchase process making it easy and fast.She provided an exceptional support with the documents required and was very detailed on car features description.
Purchased a new vehicle through Alex Zhou - Had an excellent experience all the way through. Alex was quick and to the point - he was transparent about each question we had about the process - whether it was about pricing, finances, trim options, etc. On the day of purchase he was very efficient yet did not rush us through any of the steps. He was never pushy about any upsells or upgrades, and we walked out getting exactly what we wanted. Thanks again for helping us through this process and providing such a positive experience! AT
Nice service
Loved my experience with City Toyota best service especially with Kristian Caceres who made everything smooth and out of his way to give us best experience very humble person.
The experience I had with Toyota was excellent. My car was experiencing issues with the door locks. The service technician advised me I had a third party warranty on the car and perhaps they would take care of the charges. I had to leave my car overnight but the team was so efficient in completing the job by the next day. I was very pleased with service that was provided.
Great service! Friendly helpful staff. Jose was an outstanding person to work with.
My dad needed a new car, so I emailed City Toyota to find out more about their Toyota Corolla. Lawrence answered my email, and then the 20+ emails afterwards, including all the questions I had. He was absolutely kind and very helpful! I especially appreciate how transparent Lawrence was about everything. In the end, my dad and I were able to walk into the dealership and leave within an hour. Thank you again for the help Lawrence!
I Flew all the way from Southern CA to pick up new Tacoma TRD OR 4x4 from City Toyota! They had the cheapest price at the time I was looking for my truck in all of CA and I was in-n-out out of the dealership rather quickly! Sam helped me throughout the process and even held the truck for me for a couple days before I came in so one else can buy it. I would definitely buy again from City Toyota when I am in the market for another vehicle!
I’ve only had my 2015 Prius serviced here. Trustworthy & reliable; advisors are thorough & calls back if you leave a message.
I commend Issac for doing a great job! Very patient and you can really tell that he cares for his customer. Excellent service and definitely helped us the best way possible. Thank you. Love our new car!
Husband and I had a great experience for our first time buying a car! They answered all of our questions and were patient with us! Ask for Issac Uy, great customer service and very helpful guy!
Everyone was very nice and helpful.
Great service!
I was assisted by Lawrence and Louis. They were very helpful and knowledgeable in answering all of my questions. They introduced all the functions and explained clearly on how everything works.
Great service and smooth process of signing all documents.
Great experience, super friendly set of folks. Donovan was my sales guy and he crushed it. I had a specific vehicle in mind, and he ended up finding the vehicle for me weeks earlier than I expected and did so at a fair price. Would definitely recommend.
I had a complicated and frustrating issue that had no easy solution. Steven Yu was informative and transparent, even with information I didn’t want to hear. His honesty and the time he took to explain everything made all the difference. Thank you!
I recently had my RAV4 Hybrid serviced for maintenance. I was greeted by Michelle who checked me in. I didn’t feel stressed or rushed into unwarranted services for the car.
I worked with Luis, Alex and Ling. Everyone was very helpful and responsive and made the car buying process a breeze. I recommend working with this dealership!
They were informative, helpful and was very pleased with the service. I highly recommend City Toyota for your service needs.
Flew all the way from Southern California to purchase two Tacomas. Luis was extremely helpful and knowledgeable about our truck. There was a miscommunication on the price and Wei did the right thing and took care of it! Appreciate it. Left a HAPPY CUSTOMER.
Thanks a lot Leon for the help You are the best seller in City Toyota
I was In Toyota service center Friday June 23 for maintenance services, it was ZHI who assisted me to process for my paperwork . He explained very well to me what needs to be done to my car. As promised my car was delivered on time. ZHI has excellent service when comes to customer satisfaction.
Great Service from start to finish. The check in process went smoothly. A technician check you in by asking what you are here for and then take picture and odometer reading of the vehicle. Shortly, a manager or supervisor comes out and walk you through the order. Then you have the option of waiting or go home. They provide ride if you decide to go home; but if you stay and wait, unlimited free coffee and one free snack with the proof or work order. The overall experience was GREAT.
At City Toyota service you’ll get satisfaction, they’re reliable efficient and professional
They are nice
Customer service was friendly and communicative. Got my car back within the day. It does look like a piece of a cover to the emergency brake is missing but it’s more of an aesthetic piece. My car is old so I really don’t care but that’s a thing I noticed after getting it back. Still 5 stars.
Prompt service, explained what maintenance was needed given car history
The best and easiest car dealership to deal with. Honest and fair. No hassles, no high pressure tactics, and they do speak your language, literally! You have to try them!
Best customer service ever.
Good communication and nice personality. Thanks for the service!
Alex Zhou and Michele Qiu has been a great help. 5/5 Will come back everytime for their services.
Wonderful experience. The Costco auto program works with City Toyota to pre-negotiate pricing on vehicles. So, I was able to agree on the price, reserve the vehicle with the specifications I wanted, and pick up the vehicle in a month with no negotiating required. The agents I worked with were very helpful in answering/investigating my questions.
Fast and painless
(Translated by Google) Completely pleasant and a good experience. It has good staff in all areas... thank you for your help (Original) Completamente placentero y una buena experiencia. Cuenta con buen personal en todas las áreas... gracias por su ayuda
Thank you for the wonderful service at City Toyota! Xavier is the best!!
Excellent customer service and excellent car service. Starting with Ray. Very pleasant person. Absolutely happy with my service I Toyota..
My service agents was very polite and generous asking what's my intention for today and I explained to me for the special oil change, tire rotation and multi point inspections. Then he looks up my information and advised me for the wait. Later when he find out there was a problem on my car because of oil leak he immediately text message to me and asking do I continue for the service but there will be charges but I told him go ahead and give me the follow up. Later the problem was resolved and he advised me to ...
Don’t think that I am still on that new car high, but yesterday, purchased a new Rav 4 hybrid SE and was quite pleased with the purchasing process at City Toyota. The entire process was easy and fairly quick. Alex Zhou was very helpful, honest, and soft-spoken. He kept us updated on the status of when our new car would arrive. Jude Imoisili in Finance was very friendly. I would definitely consider purchasing our next car from Alex and this dealership.
Alejandro is an awesome guy. Very patient and committed with his job, he’s simply the BEST! The best car dealer so far. Luis he has the magic to convinced people😂 and Jeremy from the finance department he is really good. Best Toyota or Best car dealer ever!👍🏻 Highly recommended.
Wow, reading those really unfavorable reviews, I had to double-check that I had gone to the same dealership ... It’s harder than usual to have an excellent vehicle-buying experience in the chip-shortage companion to the COVID plague. And finding a Toyota 4Runner, always in greater demand than supply, is especially challenging. I’ve seen dealers in the Bay Area marking them up $10Km without a hint of guilt or shame. So, my recent experience with Miguel and his colleagues at City Toyota in Daly City was a more-than-pleasant surprise: friendly, upfront-clear about price (which ended being MSRP!), and everything on ...
We came into City Toyota via the Costco Auto Buying Program to buy a Toyota Prius. We met with Wil Cho, who was exceedingly helpful and knowledgeable. He made the car buying experience painless and offered valuable advice to help us in making our decision. We can, without hesitation, recommend City Toyota, just make sure to ask for Wil Cho. Our experience with Wil was in stark contrast to our first car buying experience at Mazda of Stockton, which was horrendous. But that is another review for another group.
Service rep answered questions had; service done so promptly was shocked when rec'd call that car was ready for pickup; very nice bonus for a free car wash on my schedule; pleased was able to redeem certificate for service rec'd from Christmas with donation to Toys For Tots; enjoyed snack bar offering complimentary food/drink with service; and last but not least the open space of facility and cleanliness !!!
Let's be honest here, when you speak of City Toyota there's this notion full of negativity that I myself experienced it. It happen when I try purchasing a new car from them late this year. I end up paying a lot instead me getting a good deal out of them. In this current time when everyone is experiencing hard time due to our bad economy there's this few sales person or shall we say a person who handles all your paperworks will try to sell you a brand new car loaded with useless extras just so they ...